Voice Process Fluent English Customer Support Executive – Bpo
Job Description
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives
• Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
Benefits
• Incentives on target Achievement
• 5 Working Days (Sat-Sun Off)
• Salary: ?13,000 to - ?35,000.00 /month
• Website: - www.votiko.com
If the above requirements suit your interest, please call us on +91 8511539085 or send your resume to hr@votiko.com
Skills Required
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Job Detail
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Job IdJD1796221
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IndustryBPO/ITES
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Total Positions1
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Job Type:Full Time
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Salary:Trainee Stipend
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Employment StatusPermanent
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Job LocationSurat, India
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EducationAny Graduate
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Experience0 - 1 Year
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Apply BySep 12, 2021
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Job Posting DateMay 12, 2021