Job Description

We’re looking for a talented and passionate individual to join our company and to lead the customer service team to greater heights. You’ll supervise approximately 10 full-time employees who are in contact with our customers (both businesses and individuals) in person and via email, phone, live chat and other methods.
Responsibilities:-
- Work closely with the team, motivating and coaching them
- Ensure training and development plans are maintained for all team members
- Manage the fair and consistent application of performance management and disciplinary measures as necessary.
- Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction
Team management experience:-
- Coaching and communication skills
- Minimum of 1 years’ experience within a contact center environment as a Team Manager
- Experience within customer services
- Excellent leadership and communication skills
- Strong coaching and people-development skills through call listening, quality feedback, etc.
- Ability to deal with demanding customers and escalations
- Energetic and motivating individual
- Creative thinking.
Location: Surat
Salary: ?15,000 to - ?35,000 /month
Experience :- 1 year to 4 Year as a Team Leader/Supervisor  
Working Days- Monday to Saturday
Call – +91 8511539085
Website - www.votiko.com
If the above requirements suit your interest, please call us
on +91 8511539085 or send your resume to hr@votiko.com
Please only call if you are qualified in the above mentioned details.
Regards,
Votiko Team.

Skills Required