Job Description

We’re looking for a talented and passionate individual to join our company and to lead the customer service team to greater heights. You’ll supervise approximately 10 full-time employees who are in contact with our customers (both businesses and individuals) in person and via email, phone, live chat and other methods.
Responsibilities:-
- Use gamification, empowerment, trust and other strategies as appropriate to develop and motivate team members
- Develop a multifaceted rewards system that makes team members excited to show up to work every day and do their best
- Supervise a telecommuting pilot project and report on its feasibility
- Teach and train team members on various customer service strategies
- Communicate expectations, assignments and responsibilities clearly and professionally
- Undertake ongoing customer service work to better understand the demands, positives and pain points of the job
Skill:-
- Ability to develop, implement and assess performance metrics
- Expertise in Microsoft Office programs and in desktop and mobile technology
- Proven record of boosting team performance and employee retention rates
- One year of experience as a team leader
- At least a basic understanding of how computers and their accessories function, and a curiosity to learn more about them
Location: Surat
Salary: ?15,000 to - ?25,000 /month
Working Days- Monday to Saturday
Call – +91 8511539085
Website - www.votiko.com
If the above requirements suit your interest, please call us on +91 8511539085 or send your resume to hr@votiko.com
Please only call if you are qualified in above mentioned details.
Regards,
Votiko Team.

Skills Required