Job Description

We are hiring a

Voice Support Executive

for our matrimonial application Tworings. The role focuses on providing

technical support

to users over phone calls. The executive will assist users with account setup, login issues, payment queries, and app navigation, ensuring smooth usage of the application.

Key Responsibilities

Handle inbound and outbound calls to assist users with technical issues. Guide users in downloading, installing, and navigating the Tworings app. Resolve issues related to login, OTP, password reset, and profile access. Provide assistance with payment-related queries (subscription activation, failures, refunds). Escalate unresolved technical issues to the development team. Maintain accurate call logs and support records.

Requirements

Strong verbal communication skills in

Tamil

(

English

is a plus). Freshers are welcome (training will be provided).

Experience

in

voice-based technical/customer support

is encouraged. Basic understanding of

Android/iOS apps, internet connectivity, and troubleshooting steps

. Ability to explain technical steps clearly to non-technical users. Minimum qualification:

12th pass / Diploma / Graduate

.
Job Types: Full-time, Permanent, Fresher

Pay: ?12,000.00 - ?18,000.00 per month

Benefits:

Cell phone reimbursement
Application Question(s):

Are you able to be polite and stay calm without getting angry, even in difficult situations?
Location:

Thanjavur, Tamil Nadu (Required)
Work Location: In person

Speak with the employer

+91 9787623574