We are looking for a motivated and customer-focused professional with 1-3 years of experience in voice-based customer service or telesales. The ideal candidate should have excellent communication skills, problem-solving ability, and a passion for delivering outstanding customer experiences.
Key Responsibilities:
Handle inbound and/or outbound customer calls in a professional manner.
Provide accurate information and resolve customer queries efficiently.
Maintain detailed records of customer interactions in the CRM system.
Meet or exceed daily/weekly/monthly targets (such as call handling time, customer satisfaction, or sales conversion).
Escalate unresolved issues to the appropriate departments.
Adhere to company policies, call quality standards, and compliance guidelines.
Collaborate with team members to improve customer service processes.
Required Skills & Qualifications:
Education:
Graduate in any discipline (preferred).
Experience:
1-3 years in a voice process (inbound/outbound/customer service/sales/technical support).
Excellent verbal communication skills in English (and other regional languages if required).
Strong listening and problem-solving abilities.
Good computer skills; familiarity with CRM tools is a plus.
Willingness to work in rotational shifts (including night shifts if applicable).
Positive attitude, team spirit, and strong customer focus.
Preferred Skills (Good to Have):
Experience in international BPO or customer support.
Knowledge of call center metrics and quality assurance processes.
Multilingual proficiency.
Compensation:
Competitive salary based on experience.
Incentives/performance bonuses.
Additional benefits as per company policy.
Job Type: Full-time
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
Food provided
Work Location: In person
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