to handle inbound and outbound customer calls professionally. The role involves resolving customer queries, providing accurate information, and ensuring customer satisfaction.
Key Responsibilities
Handle
inbound/outbound calls
from customers
Resolve customer queries related to
orders, delivery, payments, services, or complaints
Provide clear and accurate information in a polite manner
Maintain customer records in CRM systems
Follow company SOPs and quality standards
Escalate unresolved issues to the concerned team
Meet daily call and performance targets
Eligibility Criteria
Minimum
12th pass / Any graduate
Freshers & experienced candidates
can apply
Good
Tamil + Basic English
communication (or English + Hindi, as per process)
Willingness to work in
day / night shifts
Basic computer knowledge
Skills Required
Good verbal communication
Active listening skills
Customer-focused approach
Problem-solving ability
Ability to work under pressure
Job Types: Full-time, Permanent
Pay: ₹17,000.00 - ₹22,000.00 per month
Benefits:
Health insurance
Provident Fund
Work Location: In person
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