Job Description

Position:

Voice Process Associate

Department:

Sales / Pre-Sales

Location:

Coimbatore

Work Mode:

Office

Experience:

1-3 Years (Real estate preferred, but not mandatory)

Role Overview

The Voice Process Associate will manage inbound and outbound calls for lead verification, customer engagement, and site-visit scheduling. The role requires strong communication and persuasion skills to convert leads into site visits and support the sales team.

Key Responsibilities

Lead Verification

Call newly generated leads from social media, portals, referrals, and events. Verify customer details and buying intent. Understand requirements (budget, preferred location, type of property). Qualify leads and update CRM.

Customer Communication

Explain project details clearly -- pricing, amenities, location, benefits. Handle customer doubts professionally and build rapport. Share brochures, videos, and project location links when needed.

Site Visit Coordination

Convert qualified leads into confirmed site visits. Schedule appointments with customers and sales executives. Send SMS/WhatsApp confirmation and reminders. Coordinate with the sales team for smooth visit flow.

Follow-Up Management

Follow up with warm leads regularly. Nurture cold leads with offers, updates, and project news. Maintain a structured follow-up cycle.

Reporting

Maintain call logs, follow-up notes, and site-visit data. Share daily & weekly reports with team leader/manager. Track conversions from lead ₹ visit ₹ booking.

Required Skills

Good communication in Tamil & English. Telecalling or customer service experience. Strong persuasion and listening skills. Ability to handle objections smoothly. Basic computer skills + CRM usage.
Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month