Job Description

:

We are seeking an experienced

Voice Process Executive

to handle customer interactions efficiently and deliver a high level of service. The candidate should have prior experience in a voice-based process, excellent communication skills, and the ability to handle customer queries with professionalism.

Roles and Responsibilities:

Handle inbound and/or outbound calls from customers in a professional manner. Provide accurate information and support related to products, services, or billing. Resolve customer complaints and ensure satisfaction within defined timelines. Maintain call logs and update CRM systems accurately. Achieve daily/weekly/monthly targets for call handling and quality. Escalate complex issues to senior representatives or team leaders when required. Adhere to process guidelines, scripts, and quality standards. Work collaboratively with the team to improve customer experience.

Required Skills:

Excellent verbal communication skills in [English / Regional language]. Active listening and problem-solving abilities. Good typing and computer skills (MS Office, CRM tools). Ability to handle pressure and meet targets. Flexibility to work in rotational shifts (if applicable).

Qualification:

Any Graduate / 12th Pass with relevant experience in a Voice Process.

Preferred Experience:

1-3 years of experience in Customer Support / Voice Process (Domestic or International). Experience in [Banking / Telecom / E-commerce / Healthcare / BPO domain].
Job Types: Full-time, Permanent

Pay: ₹17,000.00 - ₹30,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person