Job Description

Customer Support: Answer inbound calls and make outbound calls to address customer inquiries, complaints, and issues. Information Dissemination: Provide accurate and timely information about products, services, or promotions. Issue Resolution: Troubleshoot problems, find solutions, and ensure customer satisfaction. Record Keeping: Accurately document all customer interactions, transactions, and complaints in the company's system. Call Protocol Adherence: Follow communication scripts, company procedures, and quality standards to maintain professionalism. Escalation: Identify and escalate complex or unresolved issues to senior team members or specialized departments. Target Achievement: Strive to meet personal and team targets for customer satisfaction and call handling efficiency. Essential Skills and Qualifications Communication: Excellent verbal communication and active listening skills are critical for clear customer interactions. Customer Service: A strong customer-centric approach with patience and empathy is necessary. Problem-Solving: The ability to analyze situations and find effective solutions for customers. Computer Proficiency: Basic computer skills and familiarity with Customer Relationship Management (CRM) software are often required. Adaptability: The capacity to handle high call volumes, work in a fast-paced environment, and adapt to different customer personalities. Educational Background: A high school diploma or equivalent is a common requirement, with some roles preferring prior customer service experience. Types of Voice Processes Inbound: Primarily involves receiving incoming calls from customers seeking support or information. Outbound: Involves making calls to customers, such as for sales, surveys, or follow-ups. International: Often involves handling calls for foreign clients, which requires strong English and potentially other language skills. Hiring for freshers and Tamil speaking candidates for tamil voice process
Job Types: Full-time, Permanent, Fresher

Benefits:

Work from home
Work Location: In person