Job Description

:

We are looking for a

Process Associate

to handle

customer calls for a US-based process

. The candidate should have excellent communication skills and the ability to resolve customer queries efficiently. This is a

voice-based process

requiring candidates to work in

US shift timings

.

Key Responsibilities:

Attend inbound/outbound customer calls from US clients. Provide accurate information and resolve customer queries efficiently. Document all call information according to standard operating procedures. Maintain a high level of customer satisfaction. Follow communication "scripts" when handling different topics. Escalate unresolved issues to the appropriate departments.

Requirements:

Excellent verbal communication skills in English. Willingness to work during

US shift timings (Night Shift - IST)

. Minimum qualification: 12th pass / Any graduate. Freshers and experienced candidates can apply. Good listening skills and problem-solving abilities. Prior BPO or voice process experience is a plus.
Job Types: Full-time, Permanent, Fresher

Pay: ₹22,000.00 - ₹36,000.00 per month

Benefits:

Health insurance Life insurance Provident Fund
Work Location: In person