Voice Process
Year Thaltej, Ahmedabad, Gujarat, India
Job Description
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Voice Process Associate A Voice Process Associate typically works in a customer service or support role where they handle inbound or outbound calls on behalf of a company. Here\'s a concise job description: Responsibilities:
+91 7415870848
- Handling Customer Inquiries: Answering incoming calls from customers to address inquiries, resolve issues, or provide information about products or services.
- Maintaining Professionalism: Ensuring courteous and professional communication with customers at all times, representing the company\'s brand effectively.
- Problem Resolution: Identifying customer needs, troubleshooting problems, and offering appropriate solutions or escalating issues to higher-level support as necessary.
- Data Entry and Documentation: Recording accurate and detailed information about customer interactions, transactions, and resolutions in the company\'s database or CRM system.
- Following Scripts and Procedures: Adhering to predefined scripts, guidelines, and procedures for handling different types of calls and maintaining consistency in service delivery.
- Meeting Performance Targets: Achieving key performance indicators (KPIs) such as call handling time, first-call resolution, customer satisfaction ratings, and productivity goals.
- Continuous Learning: Staying updated on product knowledge, company policies, and industry trends to provide accurate information and enhance customer service quality.
- Team Collaboration: Collaborating with team members and supervisors to share best practices, seek assistance with complex issues, and contribute to a positive work environment.
- Adapting to Changes: Flexibility to adapt to changing processes, technologies, or business requirements to meet evolving customer needs and organizational goals.
- Day shift
- Thaltej, Ahmedabad, Gujarat (Required)
+91 7415870848
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Job Detail
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Job IdJD3245281
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationThaltej, Ahmedabad, Gujarat, India
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EducationNot mentioned
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ExperienceYear