Job Description

We are Hiring for

Voice & Non Voice Process

Work Location :

Perungudi, Chennai

Work Mode :

Work from Office

Job Role : Voice Process executive (Tamil, Kannada & Telugu)

Email Chat Process (Tamil, Malayalam, Kannada, & Hindi)

Language Known :

Any Reginal Language , English

Qualification : Any Degree

Required Skill : Excellent Communication in both English and Reginal Language

Gender: Male / Female

Age limit: Below 30

Salary :

Rs. 14,200/- to Rs,18,000/-

Shift : Rotational Shift

Week Off : Rotational

Experience : 0 - 1 Year

For Voice Process:

Handle incoming calls or chats to address customer queries Identify customer needs and determine solutions Offer accurate information about products and services Respond to customer complaints and develop solutions Record details of customer interactions, transactions, inquiries, and other information Update customer information including contact information and purchasing preferences

For Email Chat Process:

Sorting and categorizing incoming emails based on priority and content. Responding to customer inquiries and resolving issues via email communication. Collaborating with other departments to streamline cross-functional email processes. Monitoring email performance metrics and suggesting improvements. Ensuring compliance with email communication regulations and policies.
Interview Mode :

1st Round - Telephonic & Video Conference 2nd Round - Face to Face
Contact Person : Mr. Prabaath Kumar, Senior Hr Recruiter

Contact No : 9025316456

Job Types: Full-time, Permanent, Fresher

Pay: ₹14,200.00 - ₹18,000.91 per month

Benefits:

Health insurance Paid sick time Provident Fund
Work Location: In person