Explain product features, pricing, and benefits to interested customers.
Identify and qualify sales opportunities during support interactions, and reach out to potential users
Assist users via phone, email, and chat, providing guidance on software usage, resolving basic issues, and ensuring a positive experience
Follow established processes and procedures to maintain service quality.
Follow up customer calls wherever is necessary to introduce the software.
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Attend mandatory training sessions to stay updated on product or company policy changes
Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
Desired Skills and Requirements:
Languages : English & Hindi Only
Exp - 1 to 4 years or Freshers can also apply
Any Graduate o Proven experience in a customer support role, preferably in an inbound call center environment.
Proficient in relevant computer applications o Having accounting knowledge is a plus.
Excellent communication and active listening skills.
Exp - 1 to 4 years or Freshers can also apply
Job Types: Full-time, Permanent
Pay: ₹280,000.00 - ₹335,000.00 per year
Benefits:
Health insurance
Provident Fund
Language:
Hindi (Preferred)
Work Location: In person
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