Job Description

A voice process is a customer interaction service within a business or contact center that uses phone calls to provide customer support, manage sales, offer technical assistance, or conduct surveys. It involves either inbound calls (initiated by the customer) or outbound calls (initiated by the company) to achieve tasks like resolving complaints, explaining product information, processing orders, or marketing new services.
Key Aspects of a Voice Process

Direct Communication

: Agents directly speak with customers over the phone, using a headset and telephone system.

Customer Journey Support

: It can support various stages of the customer journey, from initial contact and post-sale support to technical troubleshooting.

Two Main Types

:

Inbound Calls

: Customers contact the company for information, assistance, or to resolve issues.

Outbound Calls

: The company reaches out to customers or prospects for sales, surveys, or follow-up activities.

Diverse Tasks

: Responsibilities can include: Handling customer inquiries and complaints Providing product information and guidance Processing orders and managing billing Upselling or cross-selling products Performing telemarketing and customer surveys
Examples of Industries and Services

Customer Service

: Companies use voice processes to handle general customer support and provide information about their services.

Technical Support

: Agents offer assistance with troubleshooting hardware, software, or network issues.

Sales and Telemarketing

: Businesses use outbound calls to promote products or services and generate leads.

Collections

: Companies make calls to customers regarding payments and outstanding bills. What Is Voice Process Vs Non Voice Process In BPO? - Gear Inc.4 Nov 2024 -- What Is Voice Process In BPO? In BPO, a voice process refers to services where customer interactions are primarily condu...Gear Inc. For Voice Process - SuperworksWhat is a Voice Process? Voice process is a customer service job that involves communicating with customers by phone or video. It ...Superworks 35 Voice Process Interview Questions (With Sample Answers) - Indeed5 Jun 2025 -- The voice process is a business process that involves communication with customers using either inbound or outbound tech...Indeed Show all
Job Type: Full-time

Pay: ₹10,000.00 - ₹12,000.00 per month

Work Location: In person

Speak with the employer

+91 8549809815