Job Description

Inbound process: handling calls from customers, answering questions, resolving complaints, or giving technical support Outbound process: making calls to potential or existing customers for lead generation, sales, telemarketing, or debt collection Customer engagement: building rapport with customers while keeping a professional tone Active listening: understanding customer needs or frustrations without interrupting Script adherence: following the company's conversation flow or script to meet legal and quality standards Issue resolution: solving problems during the first call whenever possible (First Call Resolution) Product knowledge: staying updated on company products or services to answer questions and handle objections Persuasion: convincing customers to try products, upgrade services, or book appointments Data entry: logging call details accurately into CRM software Call dispositions: marking the outcome of calls (e.g., Interested, Call Back Later, Disconnected) Meeting KPIs: achieving targets like Average Handling Time (AHT), Customer Satisfaction (CSAT), and quality scores Fluency: speaking clearly with good command of English, Hindi, or regional languages Patience: staying calm when dealing with angry customers Multi-tasking: talking on the phone while typing notes into the system

Qualifications and Requirements:

Bachelor's degree in any discipline (Business, Marketing, Real Estate, or related fields preferred). Strong interest in sales, real estate, and customer engagement. Excellent verbal and written communication skills. Self-motivated, goal-oriented, and a quick learner. Ability to work independently and as part of a team. Willingness to travel locally for client meetings and property visits. Basic knowledge of MS Office and internet tools. A professional appearance and a positive attitude.

Additional Salary Benefits:

Incentives Salary bonus
Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Internet reimbursement
Work Location: In person