.
Troubleshoot issues and provide appropriate solutions or alternatives.
Escalate unresolved or complex issues to the appropriate department or supervisor.
Documentation and Reporting
Record customer interactions, issues, and resolutions accurately in the CRM system.
Generate reports on recurring issues or feedback to help improve service quality.
Maintain customer records and update account information as needed.
Customer Relationship Management
Build and maintain strong relationships with customers to enhance loyalty and satisfaction.
Follow up with customers to ensure their concerns are addressed.
Encourage customer feedback to improve service quality and efficiency.
Time and Task Management
Handle multiple customer inquiries efficiently while maintaining quality.
Meet performance targets such as
response time
,
resolution rate
, and
customer satisfaction scores
.
Prioritize urgent queries or service requests appropriately.
Knowledge and Training
Stay updated on company products, services, and policy changes.
Attend regular training sessions and participate in team meetings.
Share customer insights with other departments to enhance product/service offerings.
Optional but Valuable Skills
CRM software
knowledge (e.g., Salesforce, Zendesk, Freshdesk).
Multilingual communication
for companies serving diverse customer bases.
Basic
technical troubleshooting
or product knowledge.
Strong
written and verbal communication
skills.
Job Types: Full-time, Permanent
Pay: ?17,000.00 per month
Benefits:
Paid sick time
Education:
Bachelor's (Preferred)
Language:
English (Preferred)
Hindi (Preferred)
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.