Job Description

JOB DESCRIPTION

Organization:

Vari Medical Academy

Location:

Coimbatore

Department:

Admissions / Student Support / Counselling

Role Type:

Full-Time - Voice Process (Inbound & Outbound)

1. Role Overview

The Voice Process Executive is responsible for managing student enquiries, conducting outbound counselling calls, converting leads into admissions, and providing clear communication regarding NEET/MBBS guidance for India and Abroad programs. The role requires strong communication skills, target orientation, and adherence to the academy's quality standards.

2. Key Responsibilities

Handle

inbound calls

from students and parents seeking NEET/MBBS/Abroad admission information. Make

outbound counselling calls

to follow-up leads generated by marketing, seminars, and walk-ins. Explain

course details, fee structure, admission procedure

, and benefits of Vari Medical Academy. Convert potential enquiries into confirmed

admissions

within the monthly target. Maintain accurate records of calls, follow-ups, and lead status in CRM/Excel. Provide daily call reports, enquiry status updates, and admission progress to the Team Leader. Coordinate with counselling, marketing, and admission teams for smooth student onboarding. Ensure high professionalism, communication accuracy, and polite behaviour in every call. Achieve both

daily call targets

and

monthly admission targets

assigned by management.

3. Monthly Targets

Daily Calling Target:

150-200 calls/day (inbound + outbound).

Lead Follow-Up Target:

Minimum 50 quality follow-up calls/day.

Monthly Admission Target:

Minimum 10 confirmed admissions per month

(based on NEET/MBBS India or Abroad programs). If the target is not achieved,

incentives/allowances may vary

as per Vari Medical Academy policy.

4. Required Skills

Excellent

spoken communication

in Tamil & English (Hindi knowledge is an advantage). Strong convincing skills and ability to handle student/parent queries. Basic computer knowledge (MS Excel, CRM updating). Good listening ability and patience while handling counselling calls. Strong target orientation and willingness to work in a performance-driven environment.

5. Eligibility Criteria

Qualification:

Any degree

(UG or PG) Experience:

0-2 years

in voice process, tele-calling, counselling, or customer support. Freshers with good communication skills are welcome.

6. Salary & Performance Structure

Fixed Salary:

As per Vari Medical Academy norms.

Performance-Based Incentives:

Provided for achieving or exceeding monthly admission targets. Salary revisions and benefits are linked to

target achievement & call quality

performance.

How to Apply:

Interested candidate can send their resume to hrdvariacadamy@gmail.com or contact us at7540004691

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement Flexible schedule Leave encashment
Work Location: In person