Voice Process Executive
Year Banjara Hills, Hyderabad, Telangana, India
Job Description
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FEMALE CANDIDATES ONLY. MALES WHO ARE INTERESTED, PLEASE DO NOT APPLY. YOUR APPLICATION WILL NOT BE CONSIDERED Responsibilities:
- Proactively engage with customers via phone, email, and chat to understand their needs and offer suitable products or services.
- Drive sales by promoting products, upselling, and cross-selling to maximize revenue opportunities.
- Build and maintain strong relationships with customers to foster loyalty and repeat business.
- Handle customer inquiries, resolve issues, and address concerns in a timely and professional manner.
- Assist customers with product selection, pricing, and order processing to ensure a seamless buying experience.
- Collaborate with the sales team to develop strategies for reaching sales targets and increasing market share.
- Stay updated on product features, promotions, and industry trends to provide accurate information and recommendations to customers.
- Meet or exceed sales quotas and performance metrics including conversion rates, average order value, and customer satisfaction ratings.
- Continuously seek opportunities for process improvement and optimization to enhance the overall sales and customer experience.
- Bachelor\'s degree in Business Administration, Marketing, Communications, or related field.
- 2-4 years of experience in sales, customer service, or a customer-facing role.
- Proven track record of achieving sales targets and delivering outstanding customer service.
- Excellent communication skills, both verbal and written, with a persuasive and confident demeanor.
- Strong negotiation and persuasion abilities to effectively close sales and overcome objections.
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
- Experience working in retail, e-commerce, or a sales-driven environment is preferred.
- Flexibility to work evenings, weekends, and holidays as needed to support business operations.
- Positive attitude, resilience, and a passion for driving results and exceeding expectations.
- Provident Fund
- Day shift
- Morning shift
- Customer service: 1 year (Required)
- English (Required)
- Banjara Hills, Hyderabad, Telangana (Required)
- Banjara Hills, Hyderabad, Telangana: Relocate before starting work (Required)
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Job Detail
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Job IdJD3253402
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBanjara Hills, Hyderabad, Telangana, India
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EducationNot mentioned
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ExperienceYear