Voice Process (customer Support)
Job Description
Job Title: Customer Experience Specialist - Voice Support
Location: Gandhinagar
Salary: Up to 30k (Based on BPO experience & Interview)
Shifts: Night shift and Rotational shift between 6 am - 10 pm (24*7 environment).
Rotational Shift
Preferred Walk In Interviews.
We have an exciting opportunity for the role of Customer Experience Specialist - Voice Support in Gandhinagar Location.
We are looking for candidates with excellent communication skills and fluency in English.
Week Off: Any two rotational week off
Responsibilities:
- Provide excellent customer service through voice support.
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
- Identify and escalate issues to the appropriate channels when necessary.
- Follow up on customer interactions and ensure customer satisfaction.
- Document all customer interactions in the appropriate system.
- Meet or exceed quality and productivity goals.
- Participate in training and coaching sessions as required.
- Maintain a positive and professional attitude towards customers and colleagues.
- Be flexible to work in a 24*7 environment with night shifts and rotational offs.
- Must be able to commute within a local transport boundary of 30kms.
Feel free to share this job posting with your friends and family who might be interested in this role.
Regards,
Simran
SI Placements International
Expertia AI Technologies
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Job Detail
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Job IdJD3236787
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Rs.30000 per month
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Employment StatusPermanent
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Job LocationGandhinagar, Gujarat, India
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EducationNot mentioned
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ExperienceYear