Voice Process
Year Chennai, Tamil Nadu, India
Job Description
b'
Job Brief: The job of a voice process entails providing information and offering services to customers. The duties of a voice process employee may include: \xc2\xb7 Answering customer enquiries over the phone \xc2\xb7 Handling customer complaints and resolving issues and conflicts \xc2\xb7 Providing customer support and guidance \xc2\xb7 Promoting the company\xe2\x80\x99s products and services \xc2\xb7 Engaging customers in positive conversations \xc2\xb7 Up selling other products to customers Responsibilities: \xc2\xb7 Handle incoming calls or chats to address customer queries \xc2\xb7 Identify customer needs and determine solutions \xc2\xb7 Offer accurate information about products and services \xc2\xb7 Respond to customer complaints and develop solutions \xc2\xb7 Record details of customer interactions, transactions, inquiries, and other information \xc2\xb7 Update customer information including contact information and purchasing preferences Requirements & Skills: \xc2\xb7 Minimum 1-year experience in a customer service role \xc2\xb7 Excellent communication and active listening skills \xc2\xb7 Demonstrated knowledge of customer service principles and practices \xc2\xb7 Proficiency in relevant computer applications such as a CRM system \xc2\xb7 Fluency in Malayalam \xc2\xb7 Ability to remain calm and level-headed in stressful situations Job Type: Full-time Salary: \xe2\x82\xb914,000.00 per month Schedule:
+91 8438965548
- Rotational shift
- Yearly bonus
- total work: 1 year (Preferred)
- Malayalam (Preferred)
+91 8438965548
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
-
-
Customer Care Executive / Voice Process / 5 Days Working
Kolkata (West Bengal), Mumbai (Maharashtra), Pune (Maharashtra), Chandigarh (Punjab), Visakhapatnam -
-
Job Detail
-
Job IdJD3241795
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationChennai, Tamil Nadu, India
-
EducationNot mentioned
-
ExperienceYear