Handle inbound/outbound calls professionally for international customers.
Provide accurate information and effective solutions to customer queries.
Ensure high levels of customer satisfaction through quality service.
Follow up on customer issues to ensure timely resolution.
Document all call information according to standard operating procedures.
Adhere to process guidelines, quality parameters, and call handling targets.
Collaborate with internal teams to escalate and resolve complex issues.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Qualifications and Skills:
Education: Bachelor's Degree (in any discipline).
Experience: Fresh graduates may apply for this profile.
Required Skills:
Excellent verbal and written communication skills.
Strong confidence, interpersonal, and mentoring abilities.
Exceptional organizational and multitasking skills with attention to detail.
Basic technical and administrative proficiency (MS Office, CRM tools preferred).
Ability to perform under pressure in a fast-paced, collaborative environment.
Benefits:
Competitive salary.
Travelling allowance is provided.
Opportunities for growth and career advancement within the company.
Supportive, inclusive, and collaborative work culture.
Work Schedule:
Shift Timing:
8:30 PM - 5:30 AM (US Shift)
Working Days:
Monday - Friday
Job Type: Full-time
Application Question(s):
Are you comfortable working at night?
Can you join us immediately?
Work Location: In person
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