Job Description

Shrinithi Insurance Broking Private Limited is a customer-centric insurance service provider specializing in [health / life / motor / general insurance] across [Chennai / Tamil Nadu / region]. We emphasize fast, empathetic support, powered by knowledgeable agents.

Job Summary

As a Voice Process Executive (Insurance), you'll handle inbound and outbound insurance-related calls supporting claims, policy inquiries, billing, and customer service for international clients. Your focus: clear communication, accuracy in claim handling, and customer satisfaction.

Key Responsibilities

Handle customer calls regarding insurance policies, claims or billing (inbound & outbound) Capture claim details, verify documentation, and update CRM or claim systems Liaise with insurance providers, policyholders, or third-party stakeholders to follow up on claims or subrogation matters Respond empathetically to customer concerns and resolve issues as per SOP Escalate complex or high-value cases as needed Identify cross
sell or upsell opportunities if aligned with role scope All state Prioritize call queues and meet SLA/ticket resolution targets Maintain detailed notes and reports in claim-tracking systems

Qualifications & Skills

Graduate or diploma--12th+; Bachelor's preferred 0-3 years experience in insurance, claim processing, healthcare voice process, or BPO roles Excellent English communication skills; regional language fluency (e.g., Tamil) is a plus Strong problem-solving, attention to detail, and basic computer proficiency (MS Office, CRM tools) Empathy, patience, and listening skills for sensitive customer situations Flexible to work rotating shifts, including night shifts where required Insurance licensing or willingness to complete product training as per regulatory requirements

Compensation & Benefits

Competitive fixed salary: ₹1.80L-
2.5L CTC (entry-level) depending on experience and skillset Performance-linked incentives or variable pay Benefits: Provident Fund, health insurance, ESI (if applicable), cab or travel allowance for shift hours Opportunities for career progression: team lead, quality analyst, claims specialist, etc. Training programs, skill workshops, and regular feedback

Why Join Us

Direct impact on client satisfaction and claims turnaround Work with industry-level SOPs and systems; gain domain expertise in insurance processing Empathetic work environment valuing continuous learning Growth trajectory within the insurance operations or customer success divisions

How to Apply

Contact HR :

8122207679, 9092717196

Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹17,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift Morning shift
Supplemental Pay:

Yearly bonus
Application Question(s):

Are you interested in Voice Process__

__

____*


Work Location: In person

Speak with the employer

+91 9092717196
Application Deadline: 26/08/2025
Expected Start Date: 26/08/2025