Job Description

ob Summary:

We are looking for energetic and responsible Tele-Calling Executives for our

Bank Collection & Customer Support Process

. The role involves handling outbound calls for payment collections, explaining due details, updating customer information, and providing excellent customer support for banking-related queries. Candidates must have good communication skills, patience, and the ability to handle customers professionally.

Key Responsibilities:Bank Collection Process

Make outbound calls to customers regarding loan/credit card EMI dues. Explain outstanding amounts, due dates, and payment options clearly. Remind customers about pending payments and motivate them for timely repayment. Negotiate and convince customers for part payment, settlement, and full payment as per policy. Update call remarks, payment commitments, and follow-up details in CRM. Adhere to RBI and company compliance guidelines while handling collection calls. Escalate critical cases to the team leader when required.

Customer Support Process

Handle incoming calls related to banking product queries, balance information, and general support. Provide accurate information and resolve customer issues within TAT. Maintain professionalism, customer satisfaction, and call quality standards. Identify customer needs and suggest appropriate solutions. Record all customer interactions in the system.

Skills & Qualifications:

Minimum HS/PUC/Diploma/Graduate. 0-3 years of tele-calling/collection/customer support experience. Excellent communication in Tamil/English (Malayalam/Hindi added advantage). Basic computer knowledge and CRM usage skills. Good listening, negotiation, and problem-solving skills. Ability to handle pressure and high-volume calls. Self-motivated and target-oriented.

Key Competencies:

Strong customer service mindset Patience & empathy Convincing ability Discipline & punctuality Team collaboration
Job Types: Full-time, Permanent, Fresher

Pay: ₹13,000.00 - ₹18,000.00 per month

Benefits:

Health insurance Leave encashment Paid sick time Provident Fund
Work Location: In person