Voice Process
Job Description
Dear Jobseekers,
We have an exciting opportunity for the role of Customer Experience Specialist - Chat Support in Vadodara & Gandhinagar locations.
We are looking for candidates with excellent communication skills and fluency in English. Freshers and candidates with a minimum qualification of HSC are encouraged to apply.
Job Title: Customer Experience Specialist - Chat Support
Location: Vadodara & Gandhinagar
Salary: Up to 30k (Based on BPO experience & Interview)
Shifts: Night shift and Rotational shift between 6 am - 10 pm (24*7 environment)
Week Off: Any two rotational week off
Responsibilities:
Provide excellent customer service through chat support.
Respond promptly to customer inquiries.
Handle and resolve customer complaints.
Identify and escalate issues to the appropriate channels when necessary.
Follow up on customer interactions and ensure customer satisfaction.
Document all customer interactions in the appropriate system.
Meet or exceed quality and productivity goals.
Participate in training and coaching sessions as required.
Maintain a positive and professional attitude towards customers and colleagues.
Be flexible to work in a 24*7 environment with night shifts and rotational offs.
Must be able to commute within a local transport boundary of 30kms.
Regards,
DEEKSHA SUREKA
7484057554
Expertia AI Technologies
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Job Detail
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Job IdJD3077479
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Rs.240000 per year
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Employment StatusPermanent
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Job LocationAhmedabad, Gujarat, India
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EducationNot mentioned
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ExperienceYear