Handle inbound and outbound calls for record retrieval requests.
Required Skills & Qualifications:
Education:
Minimum HSC (12th Pass) or Any Graduate.
Experience:
0-2 years in an international BPO or voice process role. Freshers with good communication skills are welcome to apply.
Skills:
Excellent verbal communication skills in English.
Strong listening and problem-solving abilities.
Good typing speed and proficiency in MS Office (Excel, Word, Outlook).
Ability to work in a fast-paced environment and handle multiple tasks.
Customer-centric approach with a professional attitude.
Work Schedule:
Night Shift (US Shift) with weekly offs as per business requirements.
Communicate effectively with clients and third parties to collect necessary records.
Ensure timely follow-ups and maintain accurate call logs.
Provide excellent customer service and resolve queries professionally.
Maintain and update records in the database.
Adhere to company policies and quality standards.
Job Type: Full-time
Pay: ?15,000.00 - ?22,000.00 per month
Benefits:
Leave encashment
Provident Fund
Application Question(s):
Are you comfortable working in night shift?
Are you fluent in English communication?
Work Location: In person
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