Job Description

Enterprise Bot is a dynamic scale-up founded in 2017. We support major companies such as SIX Group (Swiss Stock Exchange), SWICA, Generali, and others in enhancing customer interactions and automating processes using our Conversational AI technology.Our global team comprises over 60 highly skilled professionals from diverse backgrounds.Our company culture is open and progressive, with state-of-the-art technical solutions and flat hierarchies. Working at Enterprise Bot means experiencing a refreshing mix of passion, purpose, challenges, and fun.TasksWe are seeking a skilled Voice Engineer to lead the integration of our advanced voice bot services with industry-leading CCaaS platforms. In this role, you will design, develop, and deploy scalable voice solutions that enhance customer interactions, streamline communication workflows, and drive operational excellence. The ideal candidate will have deep expertise in voice technologies, telephony systems, and API integrations, along with a strong understanding of contact center environments.Key ResponsibilitiesIntegration & Development:

• Architect, design, and implement integrations between our voice bot services and CCaaS platforms.
• Develop robust APIs and middleware solutions to ensure seamless communication between systems.

System Design & Implementation

• Work with cross-functional teams (including software developers, QA, and operations) to design voice system architectures.
• Optimize voice routing, IVR, and call handling features to improve system performance and user experience.

Troubleshooting & Support:

• Identify and resolve technical issues during the development, testing, and post-deployment phases.
• Provide ongoing support and maintenance for integrated voice solutions, ensuring high availability and performance.

Documentation & Best Practices:

• Create and maintain detailed technical documentation, including design specifications, integration guides, and troubleshooting procedures.
• Stay updated with the latest trends in voice technologies, telephony, and CCaaS, recommending improvements as necessary.

Collaboration & Communication:

• Collaborate closely with product managers, customer support teams, and other stakeholders to understand business requirements and deliver tailored voice solutions.
• Participate in code reviews and provide mentorship to junior engineers.

RequirementsTechnical Expertise:

• Strong background in voice engineering, including experience with telephony systems (SIP, IVR, VoIP) and voice protocols.
• Proven experience integrating voice services with CCaaS or similar platforms (e.g., Genesys, NICE, CISCO, Talkdesk etc.).
• Proficiency in programming languages such as Node.js.
• Solid understanding of RESTful API development and integration.
• Experience & Education:
• Bachelors degree in Computer Science, Electrical Engineering, or a related field.
• Minimum of 3 years of experience in voice systems engineering or a related role

Soft Skills:

• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration abilities, with a knack for explaining complex technical issues to non-technical stakeholders.
• Ability to work independently as well as part of a diverse team.

Preferred Qualifications

• Experience with Natural Language Processing (NLP) and speech recognition/synthesis technologies.
• Familiarity with cloud-based telephony solutions and modern CI/CD pipelines.
• Certification in voice technologies or related telecommunications credentials.

Benefits

• A culture comprised of diverse, global teams who have a passion for collaboration and client service.
• The ability to have an impact on a fast-growing startup and innovative and state-of-the-art AI products and solutions.
• A competitive salary and scope for further advancement.
• A great environment that promotes open feedback and a flat hierarchy, working at Enterprise Bot is a refreshing mix of purpose, challenge, and fun.

Enterprise BotEnterprise Bot, founded in 2017, leverages GenAI technology to redefine customer engagement and operational processes for businesses worldwide. Headquartered in Switzerland, our company embeds cutting-edge AI into popular software suites such as Genesys, BSI or Salesforce, enhancing customer interactions across email, voice, and chat. Trusted by leading firms across Europe and Asia like Generali, SIX, xc3x96BB, LNER, NS International, flydubai, and SWICA, we not only boost efficiency and accuracy with agent assist and automation but also ensure the highest standards of data security under European regulations.Our innovative approach uniquely combines low-code bot automation, real-time analytics and adaptive learning algorithms, enabling organizations to improve customer and employee experiences, increase profitability, and reduce operational costs effectively.

Enterprise Bot