Job Description

Job Title:

International Customer Support Executive (Chat Process) - Remote

Location:

Ahmedabad / Gandhinagar (Remote)

Shift:

UK Shift (Rotational) | 5 Days Working

Experience Required:

Minimum 6 months in International Customer Support

Job Overview:

We are hiring experienced International Customer Support Executives to handle customer queries via chat for a global client. The ideal candidate will have prior experience in international chat support, excellent communication skills, and a customer-first attitude. This is a remote position for candidates based in Ahmedabad or Gandhinagar.

Key Responsibilities:

Handle customer queries and issues via live chat in a professional and timely manner. Provide accurate, valid, and complete information by using the right tools and resources. Maintain customer satisfaction by providing excellent service and support. Escalate unresolved issues to the appropriate internal teams. Meet individual and team performance targets and KPIs. Work collaboratively in a team environment with flexibility to adapt to different shifts.

Requirements:

Minimum 6 months of experience in an international customer support. Excellent written English communication skills. Ability to multitask and manage multiple chat conversations simultaneously. Strong problem-solving skills and attention to detail. Reliable internet connection and a quiet working environment for remote work. Must be based in Ahmedabad or Gandhinagar.

Benefits:

Remote work opportunity 5-day work week Attractive compensation package Opportunities for career growth in international customer support
Job Types: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹45,000.00 per month

Benefits:

Provident Fund
Schedule:

Rotational shift
Work Location: Remote