We're the team that's been behind the scenes, helping top-notch game studios launch over 3,000 mind-blowing AAA titles to deliver unforgettable gaming adventures. Since 2006, we've been teaming up with both big players and game-changers, using our secret sauce of skills and passion to cook up tailored tech solutions that fit like a glove, no matter where you are on your gaming journey. You name it, we've done it. From Games and Digital Products Development to Localization, Level Design, and Quality Assurance, we enable and support our clients, from Fortune 100 to start-ups, to drive revenue and create high impact digital experiences. With 5 service locations in 3 continents, we have a tightly integrated services model across geographies and lines of services aimed and focused on the success of our clients.
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Summary
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We are seeking an experienced and dynamic Voice & Accent Trainer to lead the development of global communication skills for teams supporting game services. The role involves coaching new hires and existing employees on neutralization, global intelligibility, listening comprehension, and effective player engagement. The ideal candidate will bring deep expertise in V&A training, preferably from the BPO, or customer experience industries, and will play a critical role in shaping communication excellence for global delivery.
Responsibilities
Training Delivery & Facilitation:
Conduct V&A, Business Communication, and Soft Skills training for new hires and existing team members
Responsible for teaching and enhancing the English language skills of individuals with primary focus on English naturalization and neutralization, through pronunciation, grammar, syntax correction both in verbal written communication, for American and UK English.
Facilitate train-the-trainer sessions and build a consistent communication coaching framework
Customize content to meet global communication standards for voice/chat/email-based support
Curriculum Development & Localization:
Design and enhance V&A training modules with focus on clarity, grammar, pronunciation, and tone
Tailor communication content based on regional accents (US, UK, Europe) and game-specific scenarios
Stay relevant with advancements in language teaching methods and materials to provide the most effective instruction.
Design and Adapt teaching materials and methods to address the unique requirements of learners
Assessment & Coaching:
Review and provide constructive feedback on employees' written work to improve their writing skills.
Develop and administer assessments to gauge the progress and proficiency of employees
Provide individual coaching and feedback sessions for employees with communication gaps
Track learning outcomes, measure post-training improvements, and provide reports to stakeholders
Process & Stakeholder Collaboration:
Work closely with service line leaders to identify team training needs
Partner with recruitment and onboarding teams to evaluate candidates' communication skills
Support client presentations or calibration sessions related to language quality, if required
The candidate:
4-6 years of experience in Voice & Accent/Communication Training, preferably in a BPO, KPO, or Game Services environment
Preferred Bachelor's / Master's degree in English, Linguistics/or has relevant language learning and training experience.
Native or near-native proficiency in English, with strong knowledge of English Naturalization and Neutralization.
Excellent facilitation, interpersonal, and stakeholder communication skills
Job Types: Full-time, Permanent
Pay: ?60,000.00 - ?70,000.00 per month
Benefits:
Food provided
Health insurance
Work Location: In person
Speak with the employer
+91 9890610164
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