Voice & Accent Trainer – Customer Experience Collections

Year    Bangalore, Karnataka, India

Job Description


Job Category: Finance:

  • Training Delivery:
  • Conduct voice and accent training sessions for new hires and existing employees.
  • Facilitate workshops on pronunciation, articulation, pitch control, and intonation.
  • Provide training on cross-cultural communication and international customer handling skills.
  • Monitor and assess trainees' progress and provide feedback for improvement.
  • Curriculum Development:
  • Collaborate with Oracle training development team to design and update training modules, adapting them to current global communication standards.
  • Customize training programs based on client specifications, focusing on linguistic needs (American, British, Australian accents, etc.).
  • Stay updated with the latest industry trends, tools, and training methodologies on communication and accent.
  • Coaching & Mentorship:
  • Provide one-on-one coaching to team members for voice and accent correction.
  • Organize and conduct refresher courses for tenured agents to maintain quality standards on voice and accent
  • Performance Management:
  • Conduct voice assessments (pre- and post-training) to evaluate communication skills.
  • Collaborate with Quality Assurance (QA) teams to ensure call quality aligns with company standards.
Career Level - IC3Responsibilities:
  • Training Delivery:
  • Conduct voice and accent training sessions for new hires and existing employees.
  • Facilitate workshops on pronunciation, articulation, pitch control, and intonation.
  • Provide training on cross-cultural communication and international customer handling skills.
  • Monitor and assess trainees' progress and provide feedback for improvement.
  • Curriculum Development:
  • Collaborate with Oracle training development team to design and update training modules, adapting them to current global communication standards.
  • Customize training programs based on client specifications, focusing on linguistic needs (American, British, Australian accents, etc.).
  • Stay updated with the latest industry trends, tools, and training methodologies on communication and accent.
  • Coaching & Mentorship:
  • Provide one-on-one coaching to team members for voice and accent correction.
  • Organize and conduct refresher courses for tenured agents to maintain quality standards on voice and accent
  • Performance Management:
  • Conduct voice assessments (pre- and post-training) to evaluate communication skills.
  • Collaborate with Quality Assurance (QA) teams to ensure call quality aligns with company standards.
About Us:As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 888 404 2494 in the United States.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Oracle

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Job Detail

  • Job Id
    JD3649748
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bangalore, Karnataka, India
  • Education
    Not mentioned
  • Experience
    Year