Job Description

This is a Remote position

About Zealie

Zealie is a fast-growing Medical Billing company specializing in the Behavioral

Healthcare industry. Our clients are substance use disorder treatment, addiction

recovery, and mental health treatment centers that are saving lives on a daily basis. Our

state of the art proprietary technology provides data analytics and revenue prediction

tools to our clients to help them make strategic business decisions to grow their

business. We are committed to delivering exceptional products and services to our

clients and believe that our team plays a crucial role in achieving this mission. We are

seeking motivated individuals with a desire to be a part of a winning team.

Job Title: Verification of Benefits (VOB) Manager

Job Summary

The Verification of Benefits (VOB) Manager is responsible for overseeing the insurance

verification process to ensure accurate, timely confirmation of patient coverage and benefits

prior to services being rendered. This role manages a team of insurance verification specialists,

implements best practices, and collaborates closely with internal departments to resolve

insurance-related issues. The VOB Manager plays a critical role in driving operational efficiency,

compliance, and exceptional service quality across the organization.

Key Responsibilities

Team Management

Lead, coach, and manage a team of insurance verification specialists, including

onboarding, training, and performance evaluations

Schedule and assign daily tasks to ensure timely and accurate completion of benefit

verifications

Foster a collaborative, positive, and accountable team culture

Process Oversight

Oversee daily operations of the insurance verification workflow to ensure all patient

benefits are verified accurately prior to service delivery

Develop, implement, and maintain standard operating procedures to improve efficiency

and accuracy

Monitor key performance indicators (KPIs) and ensure departmental goals and service

standards are met

Compliance & Documentation

Ensure all verification activities comply with federal, state, and local regulations,

organizational policies, and HIPAA requirements

Maintain accurate and up-to-date documentation of insurance verifications and

communications

Prepare and present regular reports on verification performance, trends, and outcomes

to senior leadership

Collaboration & Communication

Partner closely with billing, patient access, and clinical teams to resolve insurance

discrepancies and coverage issues

Communicate effectively with insurance carriers, patients, and internal stakeholders to

obtain and clarify necessary information

Training & Development

Provide ongoing training and professional development for verification specialists Stay current on industry trends, payer requirements, and regulatory updates to ensure

team knowledge and compliance

Insurance Verification Duties

Contact insurance companies via phone, online portals, or other approved methods to

verify coverage

Confirm patient eligibility, coverage limits, deductibles, co-pays, coinsurance, and

pre-authorization requirements

Utilize tools and portals such as eVOB, Availity, and payer-specific portals to

cross-check benefits and confirm accuracy

Identify and resolve discrepancies between online resources and insurance

representatives

Qualifications

Education

Bachelor's degree in Healthcare Administration, Business, or a related field preferred

Experience

5-7 years of experience in insurance verification At least 3 years of supervisory or managerial experience Strong working knowledge of healthcare insurance policies, coverage, regulations, and

HIPAA guidelines

Experience with electronic health records (EHR) and practice management systems

Skills

Strong leadership and team management capabilities Excellent organizational, time management, and prioritization skills Clear and professional verbal and written communication skills Ability to analyze data, track metrics, and generate reports High attention to detail with a strong commitment to accuracy

Preferred Qualifications

Certification in healthcare management or a related field Experience working in large healthcare systems or multi-specialty practices * Behavioral Health experience strongly preferred