Job Description

Respond promptly and professionally to customer inquiries via phone, email, chat, and other communication platforms.

Provide accurate and detailed information about products and services, including troubleshooting support and advice.

Resolve product-related issues by working with internal teams and escalating when necessary.

Track and follow up on customer cases to ensure timely resolution.

Work with relevant teams to address product defects or service issues

Document and report recurring issues to the product team to improve product performance

Assist customers with placing orders, checking order status, and managing product returns or exchanges

Stay informed about product updates, new releases, and promotions to assist customers effectively

Document all customer interactions, inquiries, and complaints in the customer service database.

Provide regular feedback to the Product Service Manager regarding customer concerns and suggestions for improvement

Work Environment:

5 Days work

WFH based on Company policies

Experience:

Minimum of 2-3 years of customer service experience, preferably in a product service department or technical support environment.

Qualification:

Diploma / BE Mech

Skills

Excellent communication skills, both verbal and written

Hindi speaking - Mandatory

, Other languages added advantage

Ability to handle multiple tasks simultaneously in a fast-paced environment

Proficiency in using customer service software, CRM systems, and Microsoft Office Suite

Job Types: Full-time, Permanent

Pay: ?320,000.00 - ?630,000.00 per year

Benefits:

Food provided Health insurance Leave encashment Provident Fund Work from home
Work Location: In person