Job Description

Role Overview

As a Visa Travel Agent, you will manage end-to-end visa processing services for clients traveling to multiple international destinations. You'll act as a bridge between consulates and clients, ensuring a seamless and efficient documentation process while maintaining high levels of customer satisfaction.

Key Responsibilities

Handle all visa processing requirements for tourist, business, Umrah, Hajj, and student visas Guide clients on visa requirements based on destination and nationality Prepare and verify documentation, application forms, and supporting papers Schedule and coordinate consulate appointments, biometric submissions, and follow-ups Stay updated with changing consulate rules, fees, and processing times Liaise with embassy/consulate offices for smooth submissions and queries Maintain visa records, client communication logs, and timely reporting Provide post-submission updates and support to clients until passport delivery Collaborate with ticketing, holiday, and customer care teams internally

Key Requirements

Minimum 2 years of experience in visa processing or travel documentation Strong knowledge of Schengen, UK, US, Canada, UAE, and Southeast Asia visa processes Excellent communication and customer service skills Detail-oriented with strong organizational skills Proficient in Microsoft Office and basic CRM tools Knowledge of Umrah/Hajj visa processing is a big plus Ability to handle pressure, deadlines, and multiple cases simultaneously
Job Type: Full-time

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

Health insurance * Provident Fund