Job Description

Key Responsibilities -

Team Management & Leadership

Lead, mentor, and motivate a team of visa sales consultants to achieve individual and team sales targets. Conduct regular training and coaching sessions to improve sales performance and product knowledge. Monitor daily sales activities, pipelines, and conversions to ensure consistent results. Manage team scheduling, attendance, and adherence to processes.

Sales & Revenue Generation

Drive international visa sales for B2C clients through outbound/inbound calls, email, and digital platforms. Achieve monthly and quarterly sales targets set by the management. Assist team members in closing high-value or complex sales deals. Identify opportunities for upselling and cross-selling travel-related services (e.g., insurance, holiday packages).

Customer Experience & Service

Ensure smooth handling of customer inquiries, documentation, and visa application submissions. Maintain high standards of customer satisfaction and resolve escalations effectively. Build strong customer relationships to encourage repeat business and referrals.

Reporting & Process Improvement

Track and report sales performance, conversion ratios, and productivity metrics to management. Analyze market trends, competitor offerings, and customer feedback to recommend improvements. Collaborate with operations, documentation, and quality teams to enhance efficiency and compliance.

Key Requirements

Bachelor's degree in Business, Sales, Travel & Tourism, or related field. 4-7 years of experience in

B2C international visa sales

, with at least 1-2 years in a team lead/supervisory role. Strong knowledge of international visa processes (tourist). Proven track record of achieving and exceeding sales targets. Excellent communication, negotiation, and interpersonal skills. Ability to handle pressure, manage a team, and resolve escalations effectively. Proficiency in MS Office, CRM tools, and sales tracking systems.

Preferred Skills

Experience in the

travel and tourism industry (B2C sales)

. Strong problem-solving and decision-making skills. Ability to drive team performance through motivation and accountability.

What We Offer

Competitive salary + performance incentives Growth opportunities within the organization Training and skill development programs A collaborative and performance-driven work environment
Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹45,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person