Job Description

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Collect, review, and verify visa application documents for accuracy and completeness
Fill out visa forms accurately and submit applications within stipulated timelines
Coordinate with embassies, consulates, visa facilitation centers, and agents
Track application status and provide timely updates and feedback to clients
Maintain organized and up-to-date records of applications, payments, and communication logs
Stay informed about the latest visa policies, immigration updates, and documentation changes
Ensure confidentiality of sensitive client information and adhere to all legal regulations
Assist clients in scheduling embassy appointments and biometric submissions
Handle visa fee payments and receipts, ensuring accuracy and compliance
Respond to client queries via phone, email, or in-person meetings with professionalism
Manage urgent or escalated cases with attention and follow-up until resolution
Work closely with the counselling or sales team to ensure smooth handover and process continuity
Prepare and share visa checklists and requirements based on the client's destination
Follow up with clients for missing documents or clarifications
Support internal audits by maintaining documentation and status reports

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recruitment1@raoconsultants.com
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