Job Description

Title:

Customer Support Executive

Salary:

?25,000 - ?35,000 + Incentives

Experience:

Fresher to 4 years

Qualification:

Minimum 12th Pass / Diploma / Graduate

Cab Facility:

Both side cab provided

Location:

Sector 18, Gurgaon

Work Mode:

Office

Process:

VISA / MasterCard Blended Process (USA + India Clients Handling)

Working Days:

5 days a week

Openings :- around 50, Bulk Hiring

NOTE :- Please answer all screening question to get call quickly

Key Responsibilities:

Handle inbound & outbound calls, emails, and chats.

Resolve customer queries quickly and professionally.

Provide accurate information related to services and transactions.

Assist USA & India clients in card/payment-related issues.

Escalate complex queries to higher teams when required.

Maintain proper records of customer interactions.

Meet daily productivity and quality targets.

Ensure excellent customer experience.

Skills Required:

Absolute fluency in English (mandatory).

Strong communication & query handling skills.

Good problem-solving ability.

Basic computer knowledge and typing skills.

Positive attitude and team spirit.

Job Types: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Flexible schedule Food provided Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Paid time off Provident Fund
Application Question(s):

How much do you rate your English communication skill out of 10? How much do you rate your Hindi communication skill out of 10? How many months of experience in Customer Support or Sales , or fresher ? Whats your current in hand salary ?
Education:

Higher Secondary(12th Pass) (Preferred)
Language:

English (Preferred) Hindi (Preferred)
License/Certification:

in any calling related role like Sales or Customer Support ? (Preferred)
Location:

Gurgaon, Haryana (Preferred)
Work Location: In person