Job Description

Position Overview:

The Case Officer - Visa Processing is a pivotal role focused on managing and processing visa applications with accuracy, compliance, and efficiency. The position entails liaising with clients, conducting eligibility assessments, preparing documentation, and ensuring strict adherence to the Migration Act and Regulations of Australia. Additionally, the Case Officer plays a key role in overseeing client service contracts, payment processes, and submission timelines. The role requires close collaboration with the Visa Team Lead and Registered Migration Agent to ensure exceptional service and successful client outcomes.

Key Responsibilities:

1. Client Consultation

Conduct initial eligibility assessments for visa options based on the information and documents provided by clients. Provide clear and accurate guidance to clients regarding Australian visa requirements, updates on their applications, and addressing queries or concerns professionally and promptly.

2. Contract & Payment Management

Ensure completion of the

Contract of Service

,

Client Information Questionnaire (CIQ)

, and

Health & Character Form

by clients. Organize deposit requests to be issued to clients through the Accounts department. Verify receipt of payment in the trust account by cross-checking with Accounts, and ensure the accountant sends payment receipts to clients.

3. Documentation & Verification

Provide clients with a detailed document checklist and explain its requirements over the phone. Ensure all required documents meet the relevant visa subclass requirements. Verify Health & Character forms, raising any concerns to the Migration Agent. Notify the Migration Agent in cases involving divorce, separation, or single-parent applicants.

4. Client Liaison

Upon receiving identity documents, guide clients to apply for

Police Clearance Certificates (PCC)

and ensure submission. Support clients in obtaining medical clearances by generating

HAP IDs

, providing instructions & details of panel clinics that are suitable for them, and following up until completion. Prepare visa applications and send them to clients for review and approval via email. Notify the Migration Agent to submit the final visa application upon verification and correction. Update clients on queries raised by case managers and submit any additional documents requested post-submission.

5. Internal Team Coordination

Work closely with the Visa Processing Team Lead and follow up on verification of CIQs. Collaborate with the accountant to ensure deposit requests are issued promptly, as per the signed service contract. Coordinate with internal stakeholders to ensure seamless financial and operational processes.

6. Compliance and Record-Keeping

Ensure strict adherence to visa regulations, guidelines, and updates. Maintain organized and accurate records of client interactions, documents, and submissions using internal CRM systems or databases.

7. Attendance & Leave Management

Attend the office when required, if working from home. Inform the reporting manager of leaves at least

two days in advance

and secure approval. Seek approval for long leaves at least

one month in advance

.

8. Reporting & Collaboration

Provide daily status reports to management on visa submissions and documentation progress. Collaborate with the Visa Team Lead and other team members to ensure seamless service delivery and address challenges proactively.
9.

Privacy & Confidentiality:

Must maintain the privacy & confidentiality of the client as well as the process, procedure & data of YESTE.

Key Competencies:

Strong understanding of Australian visa regulations and compliance requirements. Excellent organizational and time-management skills to handle multiple applications simultaneously. Effective communication and interpersonal skills for professional client interactions. High attention to detail and accuracy in documentation and application processes. Proficiency in using CRM systems and document management tools.
This position is ideal for individuals passionate about delivering exceptional client service while ensuring high standards of compliance and accuracy in visa processing.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Health insurance Leave encashment Life insurance Provident Fund
Work Location: In person