Job Description

Job Summary

We are seeking a compassionate, knowledgeable, and client-focused

Visa Counsellor

to join our New Zealand immigration advisory team. In this role, you will handle inbound inquiries and provide personalized guidance to clients on the most suitable

New Zealand visa options

. You will be expected to build trust, clarify processes, and ensure a smooth transition from consultation to application with exceptional service and professionalism.

Key Responsibilities:

Client Consultation

Attend to walk-in clients, phone inquiries, and online leads routed from the marketing or front desk team. Understand each client's personal and professional background to assess their visa eligibility. Provide clear and accurate advice on various

New Zealand visa categories

(e.g., Student, Visitor, Work, Partnership). Conduct detailed counselling sessions and explain visa pathways, timelines, documentation, and associated costs.
Relationship Management & Support

Respond promptly and professionally to client queries and concerns, building trust and rapport. Offer transparent, ethical, and up-to-date information in line with New Zealand immigration policies. Coordinate closely with internal departments (Documentation, Processing) to ensure proper case handover and tracking.
Reporting & Documentation Oversight

Maintain accurate logs of all counselling sessions, client decisions, and feedback using CRM or spreadsheets. Support the documentation team in briefing clients on the next steps post-counselling. Generate weekly counselling status reports for review by the team lead or management.

Required Skills & Qualifications

1-5 years of experience in

visa counselling

,

student counselling

, or

client advisory

(preferably in immigration). Excellent verbal and written communication skills in English; knowledge of a regional language is a plus. Familiarity with

New Zealand immigration policies

and visa structures is

strongly preferred

. Empathetic and professional approach to client interaction, with a solution-oriented mindset. Working knowledge of CRM tools, Google Sheets, and standard office applications.
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?40,000.00 per month

Schedule:

Day shift
Experience:

Visa Counselling: 1 year (Required)
Work Location: In person