Job Description

Job Summary:

We are looking for passionate and dedicated

Visa Counsellors

(both freshers and experienced candidates) to join our immigration and overseas education team.
The ideal candidate will be responsible for guiding clients through the complete visa process -- from counselling and documentation to application submission and follow-ups.

Freshers will receive training and mentorship, while experienced candidates will handle independent client cases and mentor junior team members.

Key Responsibilities:

Provide professional

counselling to clients

regarding study, work, and visitor visa options for countries like

Canada, UK, Australia, USA, and Europe.

Handle inbound and outbound client inquiries via phone, email, and in-person meetings. Guide clients about

eligibility criteria, required documentation, and visa application procedures.

Assist in

preparing, checking, and verifying documents

such as financials, academic records, and SOPs. Maintain accurate and up-to-date records of all clients in CRM or Excel. Coordinate with the

telecalling, filing, and admission teams

for smooth case processing. Stay updated with the latest immigration laws, embassy guidelines, and visa requirements. Provide regular updates and feedback to clients regarding their application status. Achieve assigned

counselling and conversion targets

within timelines. Build and maintain strong, long-term relationships with clients.

Skills & Qualities Required:

Strong

presentation, convincing, and customer-handling

ability. Basic computer knowledge Good

organizational and multitasking

skills. Positive attitude, confidence, and teamwork spirit. Willingness to learn new visa rules and procedures (for freshers). Experience with

visa portals (VFS, CIC, ImmiAccount, UKVI)

and

CRM tools

(for experienced candidates).

Experience Required:

Freshers:

Will be trained and supported during the initial learning period.

Experienced :

Should have hands-on experience with visa counselling, filing, or documentation for study/work/visitor visas.

Educational Qualification:

Minimum

Bachelor's Degree

in any discipline. Courses or certifications in

counselling, communication, or international education

are an advantage.

Salary & Benefits:

Salary:

Based on qualification and experience.

Incentives:

Attractive performance-based incentives and bonuses.

Training:

One-week professional training (may be unpaid for freshers).

Growth:

Opportunity to grow into

Senior Counsellor / Team Lead / Branch Head

roles. Supportive and professional work environment.
Job Types: Full-time, Fresher

Pay: ?15,000.00 - ?20,000.00 per month

Work Location: In person