Job Description

Job Title:

Visa Counsellor for Permanent Residency

Location:

Ludhiana

Key Responsibilities:

Client Consultation & Assessment:

Conduct in-depth consultations with prospective clients to understand their immigration goals, assess their eligibility for various visa programs (Express Entry, PNP, Work Permits, Study Visas, Family Sponsorship, Agri-Food Pilot, etc.), and provide accurate, tailored advice.

Visa Program Expertise:

Maintain an expert-level understanding of immigration laws, policies, and procedures for Canada, Australia, Germany, USA, and the UK, including the latest updates and changes.

Application Guidance:

Guide clients through the entire visa application process, ensuring all documentation is accurate, complete, and submitted in a timely manner. This includes assistance with forms, supporting documents, and fee payments.

Case Management:

Efficiently manage a pipeline of client cases from initial inquiry to visa approval, maintaining meticulous records and ensuring compliance with company standards and regulatory requirements.

Problem Solving & Refusal Cases:

Provide expert advice and support for complex cases, including refusal cases and judicial review, demonstrating a strong ability to strategize and find solutions.

Relationship Building:

Build and maintain strong, trusting relationships with clients, providing exceptional service and clear communication throughout their immigration journey.

Team Collaboration:

Collaborate effectively with internal teams, including processing, legal, and administrative staff, to ensure a seamless client experience.

Qualifications:

Experience:

Minimum of 2-6 years of progressive experience as a Visa Counsellor in a reputable immigration consultancy.

Proven Track Record:

Demonstrated success in counselling clients, managing visa applications, and achieving positive outcomes.

Industry Knowledge:

In-depth knowledge of immigration pathways and visa requirements for Canada (especially Express Entry, PNPs), Australia, Germany, USA, and the UK.

Communication Skills:

Exceptional verbal and written communication skills, with the ability to explain complex information clearly and empathetically.

Client-Centric Approach:

A genuine passion for helping people achieve their immigration goals and a strong commitment to client satisfaction.

Problem-Solving:

Excellent analytical and problem-solving abilities, with a keen eye for detail and accuracy.

Tech Proficiency:

Comfortable using CRM software and other relevant office applications.

Professionalism:

High level of integrity, ethical conduct, and discretion.

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month