Job Description

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Guide clients on visa processes, eligibility, and country-specific requirements
Assist in preparing, reviewing, and submitting visa applications and supporting documents
Liaise with embassies, consulates, and visa processing centers for smooth application handling
Track application progress and follow up with authorities and clients as needed
Maintain updated knowledge of immigration laws, visa categories, and policy changes
Provide accurate and timely information to clients via calls, emails, and face-to-face meetings
Counsel students or professionals on destination options based on their profile and goals
Maintain and update client records and case files systematically
Coordinate with internal departments for documentation, payments, and appointment scheduling
Ensure compliance with legal and regulatory requirements throughout the application process
Handle client concerns, resolve issues, and ensure a high level of customer satisfaction
Participate in training sessions, seminars, and workshops to stay current in the field

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