Job Description

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Employment Type: Full-Time | Office-Based

Location: Ladowali Road, Jalandhar

Position Overview

The Visa Counsellor & Documentation Executive is responsible for ethical client counselling, lead conversion, and accurate visa documentation as per company SOPs and regulatory guidelines. This is a non-immigration advisory role, and no guarantees or false commitments are permitted.

Key Responsibilities

A. Client Counselling & Lead Conversion (60%)

Attend walk-in clients, calls, and assigned leads Conduct profile assessment strictly as per SOP Identify suitable visa options and explain process, timelines, and costs Maintain follow-ups and update lead records Ensure transparency and ethical counselling Achieve assigned conversion KPIs

B. Visa File & Document Management (35%)

Share country-wise document checklists Verify documents for accuracy and completeness Assist in form filling under guidance Coordinate with clients for pending documents Prepare files for internal verification Avoid errors leading to rejection

C. Compliance & Internal Process (5%)

Follow company policies and MEA guidelines Maintain confidentiality of client data Attend training and process update sessions Escalate complex cases to seniors

Required Skills

English fluency (spoken & written) Hindi / Punjabi preferred MS Word, Email, PDF handling, basic Excel Strong attention to detail Ethical sales mindset and integrity

Qualifications

Bachelor's degree (any discipline)

Experience

Freshers welcome (training provided)

Visa experience preferred but not mandatory"

Salary & Incentives

Fresher (0-1 Year)

?14,000-18,000 fixed + ?500-800 per submitted file

Experienced (1-3 Years)

?20,000-25,000 fixed + ?1000-1,200 per visa granted

Senior / Lead Counsellor

?25,000-35,000 fixed + team revenue bonus"

"Growth Path

Counsellor ? Senior Counsellor ? Team Lead ? Branch Manager"

Job Type: Full-time

Pay: ₹14,000.00 - ₹25,000.00 per month

Benefits:

Leave encashment Paid time off
Work Location: In person