Job Description

Job Overview:

We are looking for a smart, detail-oriented Visa and Tour Operations Executive to manage end-to-end visa assistance, travel bookings, and tour coordination for clients traveling across the UK, Europe, and beyond. The ideal candidate should have experience in international travel documentation, itinerary planning, and customer handling.

Key Responsibilities:

Visa Operations:

Guide clients through visa documentation and submission processes (Schengen, UK, USA, Canada, etc.) Coordinate appointment bookings, embassy follow-ups, and checklist management Maintain updated knowledge on visa policies, entry requirements, and embassy protocols Ensure 100% accuracy in client document verification and file processing Coordinate with VFS / BLS and embassy partners when needed
Tour Operations:

Coordinate with suppliers (hotels, coaches, guides) for group and private tours Finalize itineraries, costing, and quotations based on client requirements Handle group tour logistics: hotel bookings, internal transport, meals, entry tickets Assist during tour execution to resolve on-ground issues, if any
Client Management:

Handle queries via phone, email, WhatsApp, and CRM Provide timely updates and follow-ups to clients Collect and document feedback from clients post-tour
Admin & Reporting:

Maintain accurate records of bookings, payments, visa files Generate daily and weekly reports on tasks completed and pending Coordinate with internal departments (marketing, accounts)
Key Requirements:

1-3 years of experience in visa processing or tour operations Excellent communication skills (English + regional language preferred) Familiarity with VFS, embassy portals, flight/hotel booking platforms High attention to detail and client service mindset Ability to work under pressure and manage multiple clients at once
Preferred Skills:

Experience handling Schengen, UK, or GCC visa cases Tour itinerary creation and costing knowledge CRM or travel ERP software experience (like TravCRM, Amadeus, etc.) Past experience with group tours, student travel, or MICE operations
Salary:

?15,000 - ?35,000/month (depending on experience)

Incentives for successful conversions / tour handling

How to Apply:

Send your CV to hello@celestiaholidays.com or WhatsApp at +91-7907517541 with subject: "Visa & Tour Executive Application"

Job Types: Full-time, Permanent, Fresher

Pay: From ?15,000.00 per month

Benefits:

* Commuter assistance