Job Description

Your Compass in the Health & Fitness Journey
is a community dedicated to making the pursuit of a healthier lifestyle both achievable and straightforward. At Total Shape, we pride ourselves on delivering comprehensive information tailored to your health and fitness journey. Our mission is to help you make informed decisions that expedite your path to your health and fitness goals.
Since 2003, our dedicated team has worked hard to create an exhaustive library of thorough and reliable information. Our team of 60+ team of writers, special contributors, fact checkers and medical reviewers are health and fitness experts, including registered dietitians, nutritionists, board accredited medical doctors, certified personal trainers, qualified coaches, and professional athletes who write, fact check, review and constantly update our collection of 2,000+ articles.
The Role
Company: Total Shape
Location: Work From Home (Remote)
Salary: $2,500 - $3,200 per month (depending on experience)
Role Overview:
We are seeking a Virtual Customer Service Representative to deliver exceptional support to our customers via email, chat, and phone. The ideal candidate is empathetic, detail-oriented, and skilled in providing high-quality service in a fast-paced remote environment.
Key Responsibilities:

• Respond promptly to customer inquiries via email, chat, and phone.
• Provide accurate product and service information.
• Resolve customer complaints efficiently and professionally.
• Maintain records of customer interactions and feedback.
• Collaborate with other departments to ensure customer satisfaction.

*** Due to the large volume of applications we receive, we will only reply to those we deem qualified for the positions applied for.
We will not reply to messages sent to our social media accounts about job applications -- all communications from us will only be sent via email.
If you don't receive a message, please feel free to re-apply after 6 months to another opening suitable for you in our company. ***
Ideal Profile
Requirements:

• High school diploma or equivalent; bachelor's degree preferred.
• Previous customer service experience (remote experience a plus).
• Excellent communication and problem-solving skills.
• Ability to multitask and remain calm under pressure.
• Proficiency with customer service software and CRM tools.

What We Offer:

• Competitive salary of $2,500 - $3,200 per month.
• 100% remote work flexibility.
• Ongoing training and career growth opportunities.
• Supportive and collaborative team culture.

What's on Offer?

• Opportunity within a company with a solid track record of performance
• Opportunity to make a positive impact
• Leadership Role

Skills Required