Job Description

Experience Required:

3+ Years

Location:

Remote

We are seeking an experienced

Virtual Chat Secretary

with at least

3 years of hands-on experience

in managing real-time chat communications. The ideal candidate will handle customer inquiries, administrative coordination, scheduling, and internal communication through chat platforms while maintaining high standards of professionalism, accuracy, and responsiveness.

Key Responsibilities:

Manage and respond to customer and internal chats in real time via live chat tools, messaging apps, and CRM platforms Act as the first point of contact for clients, partners, and internal teams Schedule meetings, appointments, and follow-ups through chat and email Maintain accurate chat records, reports, and conversation logs Handle basic administrative tasks such as data entry, document sharing, and task coordination Escalate complex issues to the appropriate department in a timely manner Ensure prompt, courteous, and professional communication at all times Maintain confidentiality of company and client information Support senior management with virtual coordination and reminders

Required Skills & Qualifications:

Minimum 3 years of experience and more as a Virtual Chat Executive, Chat Support Agent, or Virtual Secretary Excellent written communication skills in English (additional languages are a plus) Strong typing speed with high accuracy Proficiency in chat platforms (LiveChat, Zendesk Chat, Intercom, WhatsApp Business, etc.) Basic knowledge of CRM tools and ticketing systems Good organizational and multitasking abilities Ability to work independently in a remote environment Strong attention to detail and problem-solving skills

Preferred Skills:

Experience in customer support or virtual assistance roles Familiarity with calendar management tools (Google Calendar, Outlook) Knowledge of MS Office / Google Workspace Experience handling international clients across time zones

Working Hours

Flexible / Shift-based / Client-aligned time zones
Share your Cv at:

hr@zebriustechnologies.com

Job Type: Full-time

Work Location: Remote