Job Description

The Virtual Assistant (Orthodontics) will play a key role in supporting our client's practice by handling insurance processing, patient coordination, aligner monitoring, and light marketing and administrative tasks.

This position is perfect for someone who excels in a dynamic orthodontic environment and enjoys creative, digital responsibilities such as managing social media or updating the website.



Job Responsibilities



Orthodontic insurance management

Accurately and promptly verify orthodontic insurance benefits Submit and monitor insurance claims to ensure timely payment and proper documentation Follow up on unpaid or denied claims, addressing and resolving any discrepancies Record insurance payments and reconcile financial ledgers as necessary

Patient Communication and Customer Service

Respond to patient inquiries via email, text, or phone with professionalism and warmth Assist with appointment scheduling, reminders, and general administrative tasks Keep patients informed with clear updates and maintain effective communication with the in-office team Support virtual front desk operations while handling all sensitive information with discretion and confidentiality

Remote Aligner Monitoring

Review photos submitted by aligner patients through platforms like DentalMonitoring or similar systems Identify and flag potential treatment concerns, coordinating with the clinical team when necessary Monitor patient compliance, send courteous follow-ups, and maintain accurate progress reports

Light Marketing, Website, and Google Profile Management

Help manage our Google Business Profile by posting updates, responding to reviews, and keeping business information up to date Assist with social media scheduling and engagement across platforms such as Instagram and Facebook Make basic website updates like adjusting team details, promotions, or office hours, using WordPress or a similar CMS Contribute to digital reputation management by monitoring online messages, comments, and mentions

Requirements:

Experience in orthodontic or dental insurance processing

Preferred

Familiarity with aligner treatment processes and digital patient tracking systems. Strong command of English, both written and verbal Highly organized, dependable, and capable of managing multiple administrative and creative tasks Maintains a positive attitude, professional presence, and genuine concern for patient care

Minimum Technical and Work Environment Requirements:

Internet Connection: Primary internet connection with a minimum speed of 15 Mbps. Backup internet connection with at least 10 Mbps. Backup connection must be capable of supporting work during a power outage. Primary Device: Desktop or laptop equipped with at least: Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor. A minimum of 8 GB RAM. Backup Device: Must meet or exceed the performance of an Intel Core i3 processor. Must be functional during power interruptions. Peripherals and Workspace: A functioning webcam. A noise-canceling USB headset. A quiet, dedicated home office space. A smartphone for communication and verification purposes.

Benefits:

Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field. Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward. Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. * Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.