Night Shift (Work From Office Only) - 6:30 PM to 3:30 AM
Working Days:
5 Days/Week
Position Overview:
We are looking for a dedicated and professional Female Virtual Assistant to support our healthcare operations. The ideal candidate will have strong communication skills, the ability to interact professionally with US-based patients and clients, and prior experience in international calling or healthcare-related processes.
Key Requirements:
Excellent English communication skills, preferably with a US accent
Ability to communicate professionally and accurately with patients
Strong listening skills and a customer-focused approach
Willingness to work in a night shift
Ability to manage multiple tasks efficiently
Experience:
1 to 2 years of experience in international calling, US calling, UK calling, or US recruitment
Roles and Responsibilities:
Handle inbound and outbound calls with patients, healthcare providers, and insurance companies
Call patients to verify information and follow up as required
Coordinate with US clients and patients regarding updates and requirements
Schedule and confirm appointments accurately and professionally
Assist with insurance verifications and prior authorization processes
Follow up on pending claims, documents, and patient-related queries
Maintain accurate records, documentation, and patient information
Coordinate between billing, medical, and patient support teams
Manage emails, voicemails, and daily communication tasks
Perform additional administrative and support duties as assigned