Job Description

Provide personalized, high-quality technical support to VIP clients.



Act as the primary escalation point for complex or sensitive client issues.



Lead and manage a team of support specialists, ensuring consistent performance and service excellence.



Develop and implement processes to improve VIP support delivery and client satisfaction.



Collaborate with internal teams (e.g., product engineering, sales) to resolve client concerns effectively.



Monitor service metrics and client feedback to identify areas for improvement.



Maintain detailed documentation of VIP interactions, resolutions, and service history



Stay current with product updates, industry trends, and emerging technologies to better serve VIP clients.



Ensure confidentiality and data protection in all client interactions.



Drive initiatives to enhance client retention and loyalty through proactive engagement.



Develop and maintain VIP support protocols and service-level agreements (SLAs).



Conduct regular reviews and feedback sessions with VIP clients to understand evolving needs.



Identify opportunities for automation and process improvement in VIP support workflows.



Train team members on handling sensitive client interactions and maintaining discretion.

Location

NCR

Job Function

TECHNOLOGY

Role

Developer

Job Id

380690

Desired Skills

Desktop | Operation Support
Desired Candidate Profile

Qualifications

: BACHELOR OF ENGINEERING