We are hiring for our client which is the world's oldest and most successful matchmaking service, has been trusted since 1996 by people all over the world to help them find their soulmates.About the Team: Personalised ServiceThink of us as the voice of our customers and their biggest champions. The Personalised Service team handles calls, chats, and emails with one mission making every customer feel heard, valued & special.Your Mission as a VIP Consultant:If you're someone who lives and breathes customer service, loves solving problems, and gets a kick out of making people happy - this is your calling!As a VIP Consultant, you'll work closely with our HNI clients, ensuring their experience is seamless, personal, and truly premium. You'll need empathy, patience, and a touch of matchmaking magicWhat You'll Do:- Be the dedicated relationship partner for VIP members post-sale- Understand member preferences and help identify their ideal match- Call and connect with high-quality prospects on behalf of the member- Set up mutually consented meetings between potential matches- Ensure timely renewals and proactive engagement throughout their journey- Guide, counsel, and support the member like a true partner in their search- Maintain high service standards, timely resolutions & meticulous documentation- Handle escalations with grace, maturity, and solutions-focused thinking- Respect diverse traditions, preferences, and cultural nuances in every interaction- Always go above and beyond to deliver the VIP promiseWhat You Bring to the Table:- 1+ year of experience in customer service, client servicing or relationship management- A natural passion for people, relationships & making customers smile- Strong attention to detail + excellent organizational skills- High emotional intelligence and empathy- Infinite patience + persuasive communication- Clear, confident communication in English + any Indian language- Self-motivated and committed to exceeding customer expectationsWhy Join Us:- Work with India's leading matchmaking brand- Be a part of exclusive high-impact journeys for premium members- Learn, grow & thrive in a high-energy, customer-first culture- Every day is different, meaningful, and full of real human storiesIf you're someone who believes great service is an experience, not a transaction - we'd love to hear from you. Let's help people find not just matches, but magic- Salary: Up to 35K to 45K- Location: Andheri EastFor more details call or WhatsApp on 9925236619"Refer your friends & Colleagues". (ref:updazz.com)
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