Job Description

Job Title

Vigilance Officer (preferred in Housekeeping Services/ Facility Mgt)

Department:

Operations / Quality & Compliance

Location:

Delhi/NCR

Employment Type:

Full-time

Experience

Retd. Personnel from Navy / Airforce with experience in Housekeeping/Facility Management

Job Summary

The Surveillance Officer is responsible for monitoring housekeeping operations across client sites to ensure compliance with company standards, client requirements, and statutory regulations. The role involves surprise inspections, staff surveillance, reporting non-compliance, investigating complaints, and supporting HR and Operations in maintaining service quality and discipline.

Key Responsibilities

Surveillance & Site Inspection

Conduct

surprise and scheduled inspections

at client locations to monitor housekeeping staff performance and discipline Check staff

grooming, uniforms, ID cards, attendance, duty rosters, and housekeeping checklists

Verify compliance with SOPs, safety norms, and client guidelines Monitor misuse of materials, time theft, absenteeism, and negligence

Client Coordination & Feedback

Meet clients during site visits and obtain

service feedback

Record observations, issues, and improvement areas Escalate critical concerns to management promptly

Complaint Handling & Investigation

Receive and document complaints from clients and employees Conduct detailed investigations, collect facts, and prepare reports Submit findings and recommendations to senior management

HR & Compliance Support

Assist HR and Operations departments in

attendance verification

, manpower deployment checks, and record audits Support

Industrial Relations (IR)

activities and visit labour offices as required Conduct

background verification

of new housekeeping employees

Training & Awareness

Conduct

safety, security, and discipline training

for housekeeping staff Ensure staff awareness of company policies, code of conduct, and client rules

Reporting & MIS

Prepare and submit

daily/weekly/monthly MIS reports

covering inspections, complaints, compliance gaps, and corrective actions

Additional Duties

Perform any other tasks assigned by management in line with operational needs

Required Skills & Competencies

Strong observation and analytical skills

Knowledge of housekeeping operations, manpower management, and SOPs

Ability to handle investigations discreetly and professionally

Good communication and reporting skills

Familiarity with labour laws and IR procedures (basic knowledge preferred)

Proficiency in MS Office (Excel, Word)

Educational Qualification

Graduate in any discipline

Certification in facility management, safety, or security is an advantage

Key Performance Indicators (KPIs)

Reduction in complaints and non-compliance issues

Quality scores from inspections

Timely submission of reports and MIS

Client satisfaction feedback

Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?40,000.00 per month

Benefits:

Paid sick time Provident Fund
Work Location: In person