Job Description

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On Site coordination work in a 24x7 support team across USA Mexico and India working in shifts Handle alerts incident management and service ownership for Broadcast Satellite Environment For local and national live video and ads services across Broadcast Satellite OTT and IPTV Monitor the Control of the Video Broadcast environment for Satellite and OTT Content delivery Incident management Monitor for Automated Manual alerts escalation of incidents both internally and externally to ensure their timely resolution Manage and implement Change activities including Pre and post validations Knowledge Management create and manage documentation SOP MOP Outage management of Services and resolution Bridge Management and Internal External Vendor stakeholders for Issue resolution

Key Responsibilities:

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Experience in Media Video domain Knowledge of video processing components Broadcast and Streaming operations Good understanding of how video streaming works Experience in configuring Video Streaming devices like Encoders Packagers etc Proven experience in monitoring control of broadcast environments for Satellite based content delivery Technical proficiency in using and enhancing monitoring tools dashboards and navigation of tools such as ServiceNow Dataminer Moogsoft KPI Dashboards Grafana New Relic Raptor Prometheus Splunk Elk Ineoquest Harmonic VOS to analyze and identify faults Experience with scripting languages such as SQL python and UNIX shell scripts Strong knowledge of incident management including monitoring automated manual alerts triaging issues and applying appropriate remediation through SOP s Demonstrated ability to handle outage management and drive the resolution of service disruptions Expertise in managing and implementing change activities including pre and post change validations Experience with bridge management and effective communication with internal external and vendor stakeholders for issue resolution Ability to oversee the escalation of incidents ensuring timely resolution both internally and externally Experience in alert management recovery incident management and service ownership specifically for Satellite Broadcast DBS application Proven track record of collaborating with engineering and development teams to resolve issues and provide feedback for automation improvements Work with team to implement process improvements to enhance operational efficiency and service reliability Ability to work in team in diverse multiple stakeholder environment Good communication skills

Preferred Skills:

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Technology->Media->Settop Box, DVB,Technology->Media->Video Streaming